Riders will continue to present their GO Pass, receipt, and their VCU, VCU Health System or Virginia Premier identification card when riding the Pulse. A mobile pass is expected to be available for students and employees for the Fall 2019 semester, which will ultimately replace the physical GO Passes.
In the meantime, new VCU employees should visit a Parking and Transportation customer service office to retrieve a GO Pass. VCU Health System employees will receive a GO Pass in your new employee orientation. In the event you do not receive a GO Pass at orientation, you may visit one of our customer service offices to retrieve one.
View instructions for using your new VCU/GRTC GO Pass by downloading How to use your GRTC/VCU GO Pass [PDF].
Please note, a VCU, VCU Health System or Virginia Premier-issued ID card is required in addition to your GO Pass to ride GRTC under the program.
Every student and employee will be issued one GO Pass. In the event your pass is lost or stolen, please contact the VCU Parking and Transportation customer service office immediately. A $10 fee will be assessed for a replacement pass. In the event your pass was stolen, a police report must be provided in order for this fee to be waived.
Any VCU, VCU Health System or Virginia Premier student or employee who has been issued a VCU, VCU Health System or Virginia Premier ID card and GO Pass can participate. For questions regarding your status, please contact your Human Resources department.
While VCU affiliates are not issued GO Passes, you may submit for an exception by emailing firstname.lastname@example.org. Please note, GO Pass exceptions are only granted for those who demonstrate a defined business need (i.e: traveling cross-campus for meetings, delivering materials, etc.).
A valid ID card and VCU/GRTC GO Pass are required to ride GRTC as part of this program. If you have lost/misplaced your ID card, please visit VCU Card for a replacement.
The Campus Connector will continue to provide intracampus transportation service throughout the summer; however, beginning on July 1, 2019, the Connector service will be eliminated.
Shuttles to the remote parking facilities (A, I, M, R lots) will not be affected and will continue to service these locations as normal.
In an effort to eliminate redundant services and contribute to the cost of the new partnership, VCU will eliminate its current Campus Connector transportation service, effective July 1, 2019. To travel between the campuses, students and employees can use GTRC’s Pulse, which serves a 7.6-mile route along Broad Street, as well as Route 5, among other routes.
Yes! Check out this video on how to bring your bike onto the bus.
The best way to retrieve route and schedule information is to download GRTC’s Transit On The Go! Mobile App. Through this app, you’re able to get comprehensive estimated locations of GRTC buses using predictive technology in the Richmond area, along with estimated times of arrival at each stop, in the palm of your hand. You can also visit GRTC’s Schedules and Routes page to learn more about specific GRTC routes.
Pulse buses arrive every 15 minutes (or better), from 6 a.m. to 11:30 p.m., seven days a week. View the Pulse frequency schedule at http://ridegrtc.com/media/main/Pulse_Frequency_Schedule.pdf.
- Mondays – Fridays:
- 5:30AM – 6AM: every 15 minutes
- 6AM-7PM: every 10 minutes
- 7PM-11:30PM: every 15 minutes
- 11:30PM-1AM: every 30 minutes
- Saturdays & Sundays:
- 6AM –11:30PM: every 15 minutes
- 11:30PM-1AM: every 30 minutes
Route 5 buses arrive every 15 minutes.
GRTC is dedicated to making it easier for all customers to use their services. All GRTC fixed route buses contain features and equipment that allow riders with disabilities to board, ride, and exit vehicles easily and comfortably. Learn more about these accommodations at http://ridegrtc.com/need-help/accessibility.
In the event a GRTC bus does not have capacity for a mobility device in the ADA space up front, there are two steps available:
- The rider can ask the Operator to check with Radio Dispatch on ADA space availability on the next bus. Dispatch will communicate with the next bus Operator to prepare space.
- If space is not available on the next bus, the Radio Dispatch can send a supervisor van with ADA accessibility to assist.
The grievance procedure for ADA discrimination complaints can be found at http://ridegrtc.com/media/
The Pulse, a modern, high-capacity rapid transit system serving activity centers on a 7.6 mile route along Broad Street and Main Street, provides a direct connection between the MCV Campus and Monroe Park Campus. Route 5, a new, high frequency route, travels within the vicinity of many of the same stops as the Campus Connector. Learn more about these routes at http://ridegrtc.com/planning-your-trip/find-a-route.
View a campus map of Pulse and Route 5 stops: Monroe Park and MCV Campus Bus Map [PDF]
You can ride any of GRTC’s regular local fixed-route or express buses with your ID card and GO Pass. Seasonal express fares (ie: Kings Dominion route) are not included as part of this partnership.
Jointly owned by the City of Richmond and Chesterfield County, GRTC is the public transportation system for the Greater Richmond area. GRTC provides transportation services to the Richmond VA area and parts of Chesterfield and Henrico counties. These include fixed routes and express route bus service.
The GRTC Pulse is a modern, high quality, high capacity rapid transit system that serves a 7.6-mile route along Broad Street and Main Street, from Rocketts Landing in the City of Richmond to Willow Lawn in Henrico County. Additional information on this service can be found at http://ridegrtc.com/brt.
No. Guests of VCU students and employees may not ride GRTC routes under this program; however, they are welcome to purchase a ride pass through GRTC. View purchasing options at http://ridegrtc.com/need-help/how-to-ride-guide.
GRTC utilizes several notification methods for service impacts. The best way to receive alerts is through the GRTC Transit On The Go! Mobile App. In addition to providing estimated arrival times, you can receive service bulletins about holiday schedules, inclement weather, detours and more through the app.
In addition to the app, alerts are posted on the following channels:
- For traffic advisories, visit: http://ridegrtc.com/news-initiatives/news-updates/.
- Riders can subscribe to receive alerts at http://new.grtcbustracker.com/bustime/login.jsp.
Yes, as long as you present a valid ID card and GO Pass, you’re able to ride at no cost.
GRTC observes “Rules of Riding” policies while on-board, at any bus shelter or stop, or on any GRTC property, available at http://ridegrtc.com/need-help/rules-of-riding/. Security cameras are located at each of the 26 Pulse station platforms to provide safe and responsive customer service for any need that may arise.
VCU-GRTC Safety Committee
VCU and GRTC have formed a joint safety committee with members from VCU Police, VCU Parking and Transportation and GRTC. Meetings are held quarterly with goals of promoting and maintaining the interest of the VCU community in regards to safety issues/concerns related to riding GRTC. If you would like to bring forth a safety concern for the committee to discuss, submit it using our Feedback form.
RamSafe and VCU Health System's security escort service remain available through VCU Parking and Transportation and VCU Police. Should a VCU student or employee ever feel unsafe, you are strongly encouraged to use these services.
RamSafe is an evening shuttle service for the Monroe Park Campus that runs from 5 p.m. to 8 a.m. daily.
Security escort services are available on the MCV Campus, also from 5 p.m. to 8 a.m. daily, by calling 804-828-WALK. Students and employees on the MCV Campus traveling from VCU-affiliated buildings can request an escort ride to the GRTC bus stop at 12th and Broad streets.
GRTC Safety Features
All GRTC buses have security cameras (audio and video) inside and outside the bus, with full visibility range. The footage from these cameras can assist with an investigation or safety concern. Additionally, all buses are equipped with several emergency buttons for the Operator to activate if needed, and are priority-based. In the event a passenger requires emergency assistance on-board, passengers should notify the Operator immediately. If the passenger cannot get to the Operator, the passenger should call 911 and tell the emergency responder the bus identification number (for example, Pulse bus 2010).
All Pulse platforms have an Emergency Call Box/Button that connects directly to 911 as well as live security cameras (video) showing all angles of the platform. Supervisors monitor these in real-time, and emergency responders can access them if needed.
GRTC also has Supervisors in the field to respond in a timely manner if there is a situation requiring extra help.
Ridership data and your feedback will help provide us with the necessary information to accurately understand transit demand, evaluate the program’s success and inform future transportation program decisions.
Students and employees are encouraged to share your feedback.
Yes. Parking permits for students are calculated/applied beginning the first of each month (i.e. If a permit is returned during the middle of the month, the refund will be applied/calculated beginning the first of the following month.) Student subscribers will be refunded for any full month of non-usage after the date of return (i.e:a return on July 1 would require payment through July; however August and September would be refunded).
Employee cancellations are processed in accordance with the VCU and VCU Health System payroll schedule (i.e:a return on July 1 would require payment through July; however August and September would be refunded).
For questions regarding permit refunds, email email@example.com.
For questions or concerns related to the GRTC/VCU program, please contact VCU Parking and Transportation directly. You may submit your feedback online at parking.vcu.edu/transportation/GRTC/feedback, by emailing firstname.lastname@example.org or via phone at (804) 828-PARK (7275).
VCU is paying $1.42 million for services in the first year, $1.57 million for the second year, and $1.65 million the third year to cover the cost of ridership for students and employees on local routes and the Pulse and to maintain 10-minute headways for the Pulse. Express fares will continue to be billed separately based on VCU ridership data provided by GRTC.