RamSafe

Stuck on campus late at night? RamSafe is the point-to-point evening transportation service dedicated for VCU students, faculty and staff. The program provides safe and free transportation to on-campus locations and nearby residences and buildings within defined boundaries on the Monroe Park and MCV campuses. That means rather than waiting outside in the dark for your ride to arrive, you may continue studying in the library or dining in the Shafer Court Dining Center and wait for a phone notification that tells you your ride has arrived. 

RamSafe will get you home safely, but it is not intended to be a personal taxi service and should not be used as such. RamSafe operates within VCU’s jurisdiction 365 days a year

Road closures and certain holidays may impact RamSafe's operating times; however, notifications will posted in advance.

View the RamSafe service areas: RamSafe Service Area- Monroe Park Campus and RamSafe Service Area- MCV Campus

 

 

RamSafe bus parked

 


 

RAMSAFE SERVICE DURING WINTER BREAK:

RamSafe will operate on its normal schedule (5 p.m. to 8 a.m.) throughout the winter break, with the exception of Sunday, December 23 through Tuesday, December 25. On these days, RamSafe will operate from 5 p.m to 1 a.m.

RamSafe Hours of Operation

  Monroe Park Campus (RamSafe)

   5 p.m. to 8 a.m.

  MCV Campus (VCUHS Security)

   5 p.m. to 8 a.m.

 Fall/Spring Cross-campus Hours 

  Mon - Fri: 12 a.m. to 6:00 a.m. 

  (calls are taken until 5:45 a.m.) 

  Sat - Sun: 12 a.m. to 7:30 a.m. 

  (calls are taken until 7:15 a.m.)

  Summer Cross-campus Hours

  Mon - Fri: 7 p.m. to 6:45 a.m.

 (calls are taken until 6:30 a.m.)

  Sat - Sun: 5 p.m. to 7:30 a.m.

  (calls are taken until 7:15 a.m.)

 

About the RamSafe app:

VCU faculty, staff and students can access the RamSafe app through any Android or iOS app store. Requests are also accepted through the VCU Mobile app or at ramsafe.vcu.edu. Changes to requests should be made by calling the RamSafe dispatcher at 828-SAFE (7233).

For a step-by-step guide on how to use the RamSafe app, download "How to use the new RamSafe app"

  • Notifications: Drivers will notify you when they are about a block away, and again when they arrive at the pickup location. Notifications occur through the app and/or on your mobile device.
    • You must accept to receive notifications when prompted upon opening the platform and should have the app launched to take advantage of these features. 
    • Users who call 828-SAFE AND have installed the app as well as provided their eID to dispatcher for their "rider name" will receive notifications, tracking info., etc. through the app. Otherwise, notifications for all other users will occur via SMS.
  • Real time ETAs: Estimated arrival times are adjusted in real time; however, keep in mind that traffic, weather, etc. can alter these estimates.
  • Enhanced tracking: Track your driver when you are next in line to receive a pick up when you reserve online or through the app.
  • Accommodations: Request ADA and bike rack accommodations through the app.
  • Cancellations: Cancel only when absolutely necessary; but, remember, cancelling and resubmitting a request places the requestor at the bottom of the queue and does not provide a faster response time.

Questions/Feedback:

For feedback and/or questions regarding RamSafe, call 828-SAFE (7233) or email ramsafe@vcu.edu. You can also submit feedback directly through the RamSafe app following completion of your ride. For ADA service assistance, please contact 828-SAFE (7233).

Faculty, staff and students on the MCV Campus should continue to contact 828-WALK (9255) for MCV Campus transports.

Download Guest Pass
How to Schedule a Ride
Guest Policy/ Retrieve Guest Pass
Alternate RamSafe Pickup Locations
Rules of the Ride
Lost Items