GRTC Mobile Pass

The GRTC Mobile Pass is now available for VCU and VCU Health System students, faculty, and staff members to use when riding GRTC buses. This new, convenient way to ride removes the need for the VCU-GRTC GO Pass cards. You'll simply activate your GRTC Mobile Pass on your phone, scan it when you’re ready to ride and present your VCU ID card to the driver or enforcement officer upon boarding.

If you choose to ride GRTC using the Mobile Pass and you have a physical GO Pass card, this card will be deactivated following successful registration of your GRTC Mobile Pass. If you would rather continue using your physical GO Pass to ride the bus, you should not begin the registration process for the Mobile Pass, and you can continue using your GO Pass as normal.

                                                                                     Someone holding their cell phone with the GRTC Mobile Pass showing 

 

Getting started

If you would like to use the GRTC Mobile Pass as your primary credential to ride the bus, you can proceed with the instructions below. 

Step 1. Register your mobile phone number and email address.
Step 2. After receiving your confirmation email, install and set up your GRTC Mobile Pass.
Step 3. Ride GRTC using your mobile pass.

Download the [Instructions for the GRTC Mobile Pass].

 


F&Qs

 Logo for GRTC Mobile Pass Installing the GRTC Mobile Pass

Who can I contact if I have issues with downloading my GRTC Mobile Pass?
Who can I contact with questions and feedback about riding the bus with the GRTC Mobile Pass?
Why do I have to register my mobile number prior to downloading the GRTC Mobile Pass?
I am a new employee/student. When can I begin registration for the GRTC Mobile Pass?

Someone scanning a GRTC Mobile Pass at the farebox on a GRTC bus Riding with the Mobile Pass

Do I still need to take a ticket when riding the Pulse?
Will I still need to show my VCU ID card in addition to the Mobile Pass/GO Card to ride GRTC buses?
I don’t have access to a smartphone. Can I still ride GRTC?
Can I track GRTC buses using the Mobile Pass too?
What should I do if my phone has died or my data has run out?
How does the countdown/time function work on my Mobile Pass? What should I do if the timer runs out before I board the bus?

Person holding a cell phone at the GRTc Pulse station; screen is black Other

I have a VCU/GRTC Go Pass card. Do I still need to register for the app?
Will my Go Pass continue to work once I download the Mobile Pass?
Will my Mobile Pass work if I get a new cell phone?
Can I access my Mobile Pass from multiple devices (i.e smartphone, smartwatch, tablet, etc.)?
Do I have to allow camera access to utilize the Mobile Pass?